Privacy Policy

1. Who We Are

Lavish Skin Clinic provides skin, hair, laser and aesthetic consultation services from 212/6A, Puttalam Road, Kurunegala 60000. For privacy questions, you can contact us at 077 6 600 300.

2. Information We May Collect

Depending on how you contact us, we may collect:

• Name, phone number, email address and preferred contact method.
• Appointment requests, consultation preferences and enquiry details.
• Information you choose to share about skin, hair, laser or aesthetic concerns.
• Clinic visit notes, consent information and treatment-related records where applicable.
• Basic website information such as pages visited, device details and standard server logs.

3. How We Use Information

We use information for legitimate clinic and patient communication purposes, including to:

• Respond to enquiries and appointment requests.
• Confirm, reschedule or follow up on consultations.
• Assess treatment suitability during consultation.
• Provide clinic services, aftercare guidance and patient support.
• Maintain clinic, professional, safety and legal records.
• Improve website content, communication and patient experience.

4. Health And Consultation Information

Information about your concerns, treatment history, medical history, medications, allergies or photographs may be sensitive. Please share accurate information during consultation so the clinic can assess suitability and safety. Online enquiries do not replace an in-person consultation or medical assessment.

5. Sharing Information

We do not sell personal information. We may share information only where necessary:

• With clinic staff and service providers who help us operate the clinic or website.
• With professional advisers, regulators or authorities where required by law.
• To protect the rights, safety or security of patients, staff, the clinic or others.
• With your consent, or as otherwise explained to you at the time of collection.

6. Third-Party Services

This website and our communications may use third-party services such as WhatsApp, Google Maps, hosting providers or analytics/server tools. Those services may process information under their own privacy terms.

7. Retention

We keep information only for as long as reasonably needed for clinic operations, patient care, follow-up, professional record-keeping, legal compliance, dispute handling and safety purposes.

8. Security

We take reasonable administrative, technical and organisational steps to protect personal information. However, no website, messaging platform, email system or electronic storage method can be guaranteed to be completely secure.

9. Your Choices And Rights

You may contact us to request access, correction or deletion of your personal information where applicable. Some records may need to be retained for clinic, professional, legal or safety reasons.

10. Updates To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.